A Commitment
To Our Guests
At Crowne Plaza Baton Rouge, we have a long-standing commitment to guests’ and colleagues’ health and safety. We continue our commitment to deliver on that promise using new science-led protocols and service measures, partnering with industry-leading experts, and adhering to IHG’s new global Clean Promise initiative.
We promise that your guest room meets IHG’s high standards of cleanliness. If not, we will make it right.
Highlights
General Detail Cleaning
We have increased the frequency of our cleaning and disinfecting.
High-Touch Objects
We have introduced new cleaning procedures with increased disinfecting frequency of high-touch surfaces.
Social Distancing
We have added social distancing protocols, visual cues, and increased the spacing of furniture.
Dedicated Team
We have designated a Clean Champions team to oversee our culture of clean.
Take-Out and Delivery
We have updated our food handling and service guidelines, including our approach to buffets, banquets, and catering.
Staff Safety Protocols
We have issued PPE to staff and trained all appropriate staff in IHG Way of Clean procedures.
Overall Key Enhancements
- Added cleaning and disinfecting frequency
- Minimized guest touchpoints through operational changes
- Visible sanitizer stations in public spaces
- Protective Equipment guidance for staff
- Social distancing protocols and visual cues
- Training completed by all appropriate staff members
- Appointment of Clean Champions team
Going The Extra Mile: Guest Rooms
Our new procedures already include deep cleaning with hospital-grade disinfectants. Going forward, guests can expect to see evolved procedures in every area of the hotel, including our guest rooms:
- We have increased disinfecting of all hard surfaces and fixtures
- We have removed non-essential items, such as in-room collateral or other high-touch items
- We are auditing our guest rooms to ensure cleanliness
- We have upgraded our laundry protocol
A CommitmentTo Our Guests
Pool
Updated operational practices for pool, including increased cleaning of furnishings, social distancing, and availability of sanitizer wipes.
Fitness Center
Updated operational practices for fitness center, including increased cleaning of equipment; social distancing; availability of sanitizer wipes.
Public Spaces
Social distancing practiced, including spacing of furniture; increased frequency of disinfecting high-touch surfaces; hand sanitizer stations in all public spaces.